Shipping & Return Policy

Shipping Overview

Refinish Distributors Inc. ("RDI," "we," "us," "our") ships orders from our fulfillment center located in Southern California. We ship to all 50 United States and U.S. territories. We are committed to processing and shipping your order as quickly as possible so your shop, project, or operation is not delayed waiting for supplies.

All shipping timelines, methods, and costs described in this policy are subject to change without prior notice. While we make every effort to meet the timelines described below, shipping delays caused by carrier disruptions, severe weather, natural disasters, labor actions, government restrictions, or other circumstances beyond our reasonable control are not guaranteed and do not entitle the buyer to a refund of shipping charges unless otherwise stated.

Order Processing Times

Orders placed on a business day (Monday through Friday, excluding federal holidays) are processed and shipped the same or next business day. Orders placed on weekends or federal holidays are processed the next business day.

"Processed" means the order has been picked, packed, labeled, and handed off to the shipping carrier. Tracking information is emailed to the address associated with your order once the carrier scans the package. In some cases, tracking may not update for 12–24 hours after the initial scan, depending on the carrier's system.

Processing times do not include delivery transit time. Total delivery time equals processing time plus carrier transit time.

During periods of unusually high order volume (e.g., major sales events, product launches, or end-of-quarter purchasing surges), processing times may extend by 1–2 additional business days. If we anticipate a delay beyond that, we will notify you by email.

Order Verification

RDI reserves the right to verify any order before processing. Verification may be required for first-time orders, orders exceeding $1,000, orders shipping to an address that differs from the billing address, or orders flagged by our fraud detection systems. If verification is required, we will contact you by email or phone. Orders held for verification that are not confirmed within 5 business days may be canceled and refunded.

Shipping Methods & Rates

Free Ground Shipping

We offer free standard ground shipping on all orders of $50 or more (before tax, after discounts). This applies to the contiguous 48 United States. Orders shipping to Alaska, Hawaii, or U.S. territories may incur an additional surcharge even if the order total exceeds $50. Free shipping uses our standard ground carrier and cannot be combined with expedited shipping methods.

Standard Ground Shipping

For orders under $50, a flat rate of $10 applies for standard ground shipping. Typical ground transit times are:

• California, Arizona, Nevada: 1–2 business days
• Western U.S. (WA, OR, UT, CO, NM): 2–3 business days
• Midwest (TX, IL, OH, MN): 3–4 business days
• Eastern U.S. (NY, FL, GA, MA): 4–5 business days
• Alaska & Hawaii: 5–10 business days

Transit times are estimates provided by our carriers and are not guaranteed. RDI is not responsible for carrier delays.

Expedited Shipping

Priority shipping is available at checkout for a flat $20 fee. Standard expedited orders are processed same or next business day. Expedited shipping is available to the contiguous 48 states only. Expedited shipping is not available for orders containing hazardous materials (see Hazmat Shipping below).

LTL Freight Shipping

Orders that are exceptionally heavy or bulky (e.g., pallet quantities of filler, large equipment) may ship via LTL freight carrier. Freight shipping rates are quoted on a per-order basis. If your order requires freight shipping, we will contact you before processing with a freight quote for your approval. LTL freight deliveries are curbside only and do not include liftgate or inside delivery unless arranged in advance at additional cost.

Hazardous Materials (Hazmat) Shipping

Many automotive refinish products — including aerosol cans, solvents, adhesives, primers, hardeners, and certain coatings — are classified as hazardous materials under U.S. Department of Transportation (DOT) regulations. RDI ships all hazmat products in full compliance with DOT and carrier-specific hazmat shipping requirements.

Due to carrier regulations, the following restrictions apply to hazmat shipments:

• Hazmat products cannot be shipped via air (no 2-Day or Overnight shipping).
• Hazmat products ship ground only within the contiguous 48 states.
• Hazmat products cannot be shipped to Alaska, Hawaii, P.O. boxes, or APO/FPO addresses.
• A hazmat surcharge may apply to orders containing hazardous materials. This surcharge is displayed at checkout.
• Carrier restrictions may limit the quantity of hazmat items per package. Large hazmat orders may ship in multiple packages over multiple days.

Products requiring hazmat shipping are identified on their product pages. If you have questions about whether a specific product ships as hazmat, contact us before ordering.

International Shipping

At this time, RDI ships only within the United States and U.S. territories. We do not offer international shipping. If you are located outside the United States and are interested in purchasing RDI products, please contact us to discuss possible arrangements.

Return Policy

We want you to be satisfied with every purchase. If you need to return a product, the following terms apply:

Eligible Returns

• Products must be returned within 30 calendar days of the delivery date.
• Products must be unused, unopened, and in original packaging with all labels, seals, and tags intact.
• Products must be in resellable condition — not damaged, defaced, or missing components.

Non-Returnable Items

The following items cannot be returned under any circumstances:

• Opened or used products — once a product is opened, unsealed, or partially used, it is not eligible for return. This includes body fillers, primers, paints, solvents, adhesives, and any product where the seal has been broken.
• Aerosol products that have been actuated (sprayed), even once.
• Custom-mixed or special-order products made to your specifications.
• Clearance, final-sale, or "as-is" products marked as non-returnable at the time of purchase.
• Hazardous materials that have been opened, partially used, or improperly stored.
• Spray guns and air tools that have been connected to an air line or used with paint or solvent.
• Safety equipment (respirators, cartridges, masks) that has been worn, fitted, or removed from sealed packaging.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (wrong item shipped, defective product, or damaged in transit). If RDI is at fault, we will provide a prepaid return shipping label at no cost to you.

All returns must be shipped using a trackable shipping method. RDI is not responsible for return packages that are lost or damaged in transit. We strongly recommend purchasing shipping insurance for return shipments.

Return Authorization

All returns require a Return Merchandise Authorization (RMA) number before shipping the product back. To obtain an RMA, contact us at contact us here or call (818) 554-5810 with your order number and reason for return. Returns shipped without an RMA number may be refused or delayed.

Return packages must be shipped to:
Refinish Distributors Inc.
13123 Saticoy St
North Hollywood, CA 91605

Restocking Fee

Returns that meet all eligibility criteria are processed without a restocking fee. However, RDI reserves the right to apply a restocking fee of up to 15% on returns where the product shows signs of handling, where original packaging is damaged, or where the return is outside the standard 30-day window but approved as an exception.

Refund Process

Once your return is received and inspected at our facility, we will notify you by email whether your refund has been approved or denied.

• Approved refunds are processed within 5–7 business days of inspection and credited to your original payment method.
• Credit card refunds may take an additional 5–10 business days to appear on your statement, depending on your card issuer.
• Partial refunds may be issued if the product is returned in less than original condition, missing packaging, or outside the 30-day window (at our discretion).
• Original shipping charges are non-refundable unless the return is due to our error.

If you have not received your refund within 15 business days of our confirmation email, please contact your credit card company first (processing times vary), then contact us if the issue is not resolved.

Exchanges

We offer exchanges for identical products (same SKU, different quantity) or for a different product of equal or greater value. To initiate an exchange, contact us with your order number and what you would like instead. We will provide an RMA and instructions.

If the replacement product costs more than the original, you will be charged the difference. If it costs less, the difference will be refunded. Exchange shipping is handled the same as returns — the customer covers return shipping unless the exchange is due to our error.

Damaged, Defective & Incorrect Shipments

If your order arrives damaged, defective, or incorrect, we will make it right at no cost to you. Please follow these steps:

1. Contact us within 48 hours of delivery at contact us here or (818) 554-5810.
2. Provide photos of the damage or defect, including photos of the outer packaging if applicable.
3. Keep all original packaging — carriers may require it for claims inspection.
4. We will either ship a replacement immediately or issue a full refund, including any shipping charges, depending on product availability and your preference.

For damaged shipments, we may need to file a claim with the shipping carrier. In such cases, we handle the claim process on your behalf — you do not need to deal with the carrier directly. We may ask you to hold the damaged packaging for carrier inspection for up to 10 business days.

If a package is marked as delivered but you did not receive it, contact us within 7 business days of the marked delivery date. We will work with the carrier to investigate. RDI is not responsible for packages stolen after confirmed delivery. We recommend shipping to a secure location (business address, staffed reception, etc.) for high-value orders.

Shortage Claims

If your order arrives with missing items, contact us within 48 hours of delivery. We will verify the shortage against our packing records and ship the missing items at no charge if the shortage is confirmed.

Policy Changes

RDI reserves the right to modify this Shipping & Return Policy at any time without prior notice. Changes take effect immediately upon posting to this page. The "Last Updated" date at the top of this policy reflects the most recent revision. Your continued use of refinishgo.com after changes are posted constitutes acceptance of the updated policy.

For questions about this policy, contact us at contact us here or (818) 554-5810.