Privacy Policy

1. Introduction

Refinish Distributors Inc. ("RDI," "Company," "we," "us," or "our") operates the website refinishgo.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, store, and protect information about visitors, customers, and users of our Site and related services. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree to this Privacy Policy, you must not use the Site.

This Privacy Policy applies to all information collected through our Site, as well as any related services, sales, marketing, or events (collectively, the "Services"). It does not apply to information collected by third parties, including any third-party websites, services, or applications that may be accessible through links on our Site.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you create an account, place an order, subscribe to our newsletter, fill out a contact form, apply for a commercial account, submit a tax exemption certificate, apply for employment, or otherwise communicate with us. This information may include:

• Full name (first name, last name)
• Email address
• Phone number
• Billing address (street, city, state, ZIP code, country)
• Shipping address (if different from billing)
• Company or business name
• Tax identification number (EIN) for tax exemption or commercial accounts
• Payment information (credit card number, expiration date, CVV) — processed securely through Shopify Payments and/or third-party payment processors; we do not store full credit card numbers on our servers
• Order history and purchase records
• Communications with our support team (email, phone records, chat transcripts)
• Account credentials (email and encrypted password)
• Resume and employment application details (if applying for a position)
• Tax exemption certificates and related business documentation

2.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically by our servers, analytics tools, and cookies. This information may include:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet) and screen resolution
• Referring URL (the website that linked you to our Site)
• Pages visited, time spent on each page, and clickstream data
• Date and time of access
• Geographic location (derived from IP address, city/region level only)
• Shopping behavior (products viewed, added to cart, purchased)

2.3 Information from Third Parties

We may receive information about you from third parties, including shipping carriers (delivery status, address verification), payment processors (fraud screening results, transaction confirmations), marketing platforms (advertising performance data), and public business databases (for commercial account verification).

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order fulfillment: processing orders, charging payment, arranging shipping, generating invoices, providing tracking information, and handling returns and refunds.
• Account management: creating and maintaining your customer account, storing your order history, and managing your preferences.
• Customer support: responding to inquiries, resolving issues, providing product information, and communicating about your orders.
• Commercial accounts: evaluating credit applications, verifying business information, assigning pricing tiers, and managing Net 30 terms.
• Tax exemption: processing and verifying tax exemption certificates and applying tax-exempt status to qualifying accounts.
• Marketing and communications: sending promotional emails, product updates, and newsletters (only with your consent; you may unsubscribe at any time).
• Site improvement: analyzing usage patterns, monitoring performance, identifying bugs, testing new features, and improving the user experience.
• Security and fraud prevention: detecting and preventing fraudulent transactions, unauthorized access, and other security threats.
• Legal compliance: complying with applicable laws, regulations, legal processes, and enforceable governmental requests.
• Employment: evaluating job applications and communicating with candidates.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following circumstances:

• Service providers: We share information with third-party companies that perform services on our behalf, including Shopify (e-commerce platform), payment processors (Shopify Payments, PayPal, etc.), shipping carriers (UPS, FedEx, USPS), email marketing platforms, analytics providers (Google Analytics), and customer support tools. These providers are contractually obligated to use your information only for the purposes of providing services to us and are required to maintain the confidentiality and security of your data.
• Shipping carriers: We share your name, shipping address, phone number, and email with carriers as needed to deliver your order and provide delivery notifications.
• Legal requirements: We may disclose your information if required by law, subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our Site of any change in ownership or uses of your personal information.
• With your consent: We may share your information for any other purpose with your explicit consent.

5. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies (pixels, web beacons, local storage) to collect and store information about your browsing behavior. Cookies are small text files placed on your device by your web browser.

5.1 Types of Cookies We Use

• Essential cookies: Required for the Site to function properly. These include session cookies, shopping cart cookies, authentication cookies, and security cookies. You cannot opt out of essential cookies.
• Analytics cookies: Used to track how visitors use the Site, which pages are most popular, and how users navigate between pages. We use Google Analytics for this purpose. Analytics data is aggregated and anonymized where possible.
• Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of our advertising campaigns. These may be placed by third-party advertising networks.
• Preference cookies: Used to remember your choices and preferences (e.g., language, region, display settings).

5.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, alert you when a cookie is being sent, or delete cookies that have already been set. Please note that disabling cookies may affect the functionality of the Site, including your ability to add items to your cart, check out, or log into your account.

5.3 Do Not Track

Some browsers offer a "Do Not Track" (DNT) setting. There is no universally accepted standard for how websites should respond to DNT signals. At this time, our Site does not respond to DNT signals. We will update this policy if an industry standard is established.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to satisfy legal, accounting, or reporting requirements. Specifically:

• Account information: Retained for as long as your account is active or as needed to provide services. You may request account deletion at any time.
• Order records: Retained for a minimum of 7 years to comply with tax, accounting, and legal requirements.
• Communication records: Retained for up to 3 years after the last interaction.
• Marketing preferences: Retained until you unsubscribe or request deletion.
• Analytics data: Aggregated analytics data is retained indefinitely; identifiable data is retained for up to 26 months.

When personal information is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to correction: You may request that we correct inaccurate or incomplete personal information.
• Right to deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., we must retain order records for tax compliance).
• Right to opt out: You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us.
• Right to data portability: You may request your personal information in a structured, commonly used, machine-readable format.
• Right to restrict processing: You may request that we restrict the processing of your personal information under certain circumstances.

To exercise any of these rights, contact us at contact us here. We will respond to verifiable requests within 30 days (or 45 days if an extension is necessary, with notice). We may need to verify your identity before fulfilling your request.

8. California Consumer Privacy Act (CCPA) Disclosures

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information:

• Right to know: You have the right to request that we disclose what categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, our business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to opt out of sale: We do not sell your personal information as defined under the CCPA. Therefore, there is no need to opt out of the sale of your data.
• Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights. You will not receive a different level of service or pricing because you exercised your privacy rights.

To submit a CCPA request, email contact us here with the subject line "CCPA Request." We will verify your identity and respond within 45 days as required by law.

In the preceding 12 months, we have collected the categories of personal information described in Section 2 of this Privacy Policy. We have not sold personal information to any third party.

9. Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• PCI DSS-compliant payment processing through Shopify Payments
• Encrypted storage of passwords using industry-standard hashing algorithms
• Access controls limiting employee access to personal information on a need-to-know basis
• Regular security reviews and monitoring of our systems

Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. If you have reason to believe that your account or personal information has been compromised, contact us immediately at contact us here.

10. Children's Privacy

Our Site and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 18, please contact us at contact us here.

11. Third-Party Links

Our Site may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices, content, or security of any third-party website. We encourage you to read the privacy policy of every website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by posting a prominent notice on our Site. Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at:

Refinish Distributors Inc.
13123 Saticoy St
North Hollywood, CA 91605
Email: contact us here
Phone: (818) 554-5810